Return & Refund Policy

Customer satisfaction is always Zicocloth.com top priority. If you are not completely satisfied with your purchase. Send Email to cs@zicocloth.com to get in touch with our customer service team and describe the items you want to return and the reason for your return.

We will gladly accept your returns for exchange or credit within 15 days  after receiving the product. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn).

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept return on products，customers have the right to request a return within 15 days after receiving the product.
To be eligible for a return, your item must be unused and in the same condition that you received it.

Before you return the items, please contact our customer service  (cs@zicocloth.com) to get approval of return and send the return tracking information to the same email, so we can keep following up.

RESPOSIBILITY

Zicoloth's Responsibility:

If you received the incorrect or defective order, we accept exchange or return for refund, our customer service will review the return request and will send further instructions if the return is approved. Our team will bear the freight charges for the return of the goods.

Customer's responsibility:

Please note customers are fully responsible for choosing the right product during the checkout. If customers choose the wrong item or wrong size, Customer can return the item to us to get the refund (product price only) or exchange. In this case, customer will be responsible for the shipping fee both ways (to and from our warehouse).

If the item defective due to the customer's reason, such item broken , get dirt, as unproper use we will not accpet exchange or return for refund.

The refund or exchange will be made once the warehouse has received the return.

Having issue with your returns?

If you do not know your order number, or it's been greater than 15 days since you received your orders, simply email cs@zicocloth.com with your full name, address and the style number(s) of the products you ordered. Once we receive your email, we will reply with a copy of your order confirmation, which will have your order number. Please allow up to 1 business day for a response.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds Process Time

Once we confirmed item received, we will arrange refund in 3 business days, and send email confirmation of the refund had beed arraged.

Credit back to account time

If you pay by paypal, usually the refund will back to your account in 3 days

If you pay by credit card, once we arranged refund the acutal refund time depends on your bank processing time.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at cs@zicocloth.com.

How to Make Your Return:

Step1: Send email to cs@zicocloth.com with your order number, and list the reason that you want to return it.
Step2: Our customer service representative will check and send you with our return address.
Step3: You forward the returned item to the shipping carrier then send us the tracking information.

Step4: Once we received the returned items, we will issue a refund.

Step5: You received the refund, case is finished.

RETURNS FAQ

HOW WILL I KNOW WHEN ZICOCLOTH.COM RECEIVES MY RETURN PACKAGE?

As soon as we receive and process your return we will email a confirmation to the email address you provided on your original order. 

WHAT IS A GOOD GUIDELINE WHEN I SHOULD EXPECT TO RECEIVE AN EMAIL CONFIRMATION THAT MY RETURN PACKAGE HAS BEEN ACCEPTED AND PROCESSED?

Allow 1-4 weeks for your return to be processed. This takes in consideration the transit time of the return package back to us, a full warehouse inspection of the returned item(s) and credit processing of your return paperwork. As soon as your return is processed you will receive an email confirmation.